Refund Policy

1. Refund Eligibility

Digital Downloads

• Refunds may be requested within 7 days of purchase
• Content must not have been downloaded, streamed, or accessed
• Once a download link has been accessed or a file has been downloaded, the sale is considered final
• Proof of non-access may be verified through our system logs

Physical Products (CD / Vinyl)

• Refunds accepted within 14 days of delivery
• Items must be unopened and in original, resalable condition
• Original packaging, shrink wrap, and all included materials must be intact
• Customer is responsible for return shipping costs unless item is defective
• Item must be returned with proof of purchase

2. How to Request a Refund

• Email support@label.com with your order number (found in your confirmation email)
• Include the name on the order and the email address used for purchase
• Provide a brief reason for your refund request
• For physical items: Wait for return authorization before shipping items back
• Processing time: Allow up to 5-7 business days for review and approval

Return Address (Physical Items)

Return address will be provided in your refund authorization email. Do not return items without prior authorization.

3. Non-Refundable Items & Exceptions

• Personalized or signed editions are non-refundable unless damaged on arrival
• Limited edition bundles cannot be partially refunded (must return complete bundle)
• Promotional or discounted items marked as "final sale"
• Gift cards or digital codes once redeemed
• Items damaged due to misuse or improper storage

Damaged or Defective Items

• Damage claims must be reported within 48 hours of delivery
• Include clear photos showing the damage (packaging and item)
• We will provide a prepaid return label for defective items
• Damaged items will be replaced or fully refunded at no cost to you

4. Refund Method & Timeline

• Approved refunds are issued to the original payment method
• Credit/debit card refunds: 5-10 business days after approval
• PayPal refunds: 2-5 business days after approval
• Bank transfer refunds: 7-14 business days after approval
• Physical items: Refund processed after we receive and inspect the returned item

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item:

• Request a refund following the process above
• Place a new order for the desired item
• To ensure availability, we recommend ordering the new item before returning the original

6. International Orders

• International customers are responsible for return shipping costs
• We recommend using tracked shipping for returns
• Customs fees and import duties are non-refundable
• Refund eligibility periods remain the same regardless of location